Production & Shipping

1. Can you provide free samples?

For standard products, we can generally provide a limited number of samples, with the customer responsible for shipping costs. Customized samples may involve a sample or tooling fee, which can be discussed and may be refundable after a formal order according to the agreed terms.

2. How long does sample production take?

Standard samples are usually prepared within 1–3 working days when available. Custom samples generally require 7–15 working days after drawing confirmation and any required tooling arrangements. Complex parts may take longer, and the schedule will be confirmed before production.

3. What is your typical production lead time?

For in-stock standard products, delivery may be arranged within 1–3 working days. Out-of-stock standard products generally require 7–30 working days. Customized products generally require 15–45 working days, depending on complexity and quantity. The confirmed schedule will be stated in the quotation.

4. What packaging options do you offer?

Standard export packaging may include plastic bags or inner boxes, cartons and pallets. We can also provide branded packaging, blister packaging, special labels, barcodes or QR codes according to the product and customer requirements.

5. Do you use fumigated wooden pallets?

Yes. Wooden export pallets can be supplied in accordance with ISPM 15 requirements. The packaging and marking details should be confirmed before shipment, especially when the destination country has specific import requirements.

6. What shipping methods and delivery times are available?

We can arrange express delivery, air freight and sea freight. Typical transit times are approximately 3–5 working days by express, 7–10 working days by air and 20–40 working days by sea, depending on destination, carrier and customs clearance.

7. Can you handle customs documents and door-to-door delivery?

Yes. We can provide common export documents such as commercial invoices, packing lists, bills of lading, Certificates of Origin and Certificates of Conformity when applicable. DDP door-to-door service can be discussed for suitable destinations and orders.

8. Can I track my shipment or split a large order into several shipments?

Yes. We provide a tracking number after dispatch and can help follow the shipment status. Large orders may also be split into several shipments according to the agreed production schedule, inventory status and delivery requirements.

Request a Quotation

Still have questions or need a custom quote?

Send us your product drawings or samples, along with details such as material, dimensions, quantity, surface finish, packaging requirements, and destination port. Our team will review your requirements and get back to you with a tailored quotation.

Email us at: info@cngoshen.com